Tenant Guide

Welcome to the world of renting!

Navigating this journey might seem daunting, but fear not – we're here to provide you with clear answers and helpful insights. Below are some frequently asked questions along with some gentle nods to the advantages of choosing Bricks & Mortar Estate Agents for your accommodation needs.

Frequently Asked Questions for Renters

Embark on your rental property search by exploring our user-friendly website. Designed to simplify your journey, it offers a diverse range of rental options. Our advanced search filters enable you to narrow down choices based on your specific criteria, helping you find a property that resonates with your lifestyle.

Opting for Bricks & Mortar means choosing exceptional service backed by a profound understanding of the rental market. Our focus is on you! We stand by our ethos that property is personal, and we create a journey that matches that, making your renting experience smooth and enjoyable.

Our portfolio showcases a wide array of rental properties to cater to different lifestyles. Whether you're seeking a cosy apartment or a spacious family home, we're confident you'll find a property that aligns with your preferences. If we don’t have what you are looking for, don’t worry; we are always bringing on new properties and we’ll make sure you are on our waiting list to be at the front of the queue when the right property pops up.

Scheduling property viewings is straightforward. Reach out to us through a phone call or send an online enquiry, and our friendly team will promptly arrange convenient viewing times for the properties that catch your interest.

Our application process is designed for your ease. Once you've found the property you're interested in, you can submit your application directly through our user-friendly partner website called Goodlord. Our experienced team will then guide you through the process, ensuring that you understand each step and making your application journey efficient and straightforward.

Certainly! Our dedicated team is here to support you throughout the application process. If you have any questions or uncertainties, don't hesitate to reach out to us. After all, we're pretty good at the whole process.

Rental terms can vary based on the property and landlord. We'll provide you with all the necessary details to help you comprehend the terms and conditions before making your decision. Our aim is to ensure transparency and clarity in every aspect of your renting experience.

At Bricks & Mortar, we're committed to transparency. Alongside the rent, there might be additional fees associated with your chosen property. Rest assured, we'll provide you with a comprehensive breakdown of these fees, ensuring you're well-informed and there are no surprises. These fees can also be found on our website for full transparency.

We understand that a comfortable living environment is crucial. If you encounter maintenance issues after moving in, simply contact us if we manage your property. If not, we can connect you directly with your landlord. If we manage the property, we'll liaise with the landlord to ensure that any required maintenance or repairs are promptly addressed, allowing you to fully enjoy your new home.

Certainly. Our relationship with you extends beyond just the initial lease term. When the time comes for lease renewal, we'll be more than happy to assist you in navigating the process.

Bricks & Mortar stands out because we’ve been helping tenants since 2003 and have an unwavering commitment to exceptional customer service. Our deep understanding of the market and our dedication to ensuring your renting journey is hassle-free.

Yes, we cater to diverse preferences. Whether you're seeking a furnished or unfurnished property, our portfolio includes a variety of options to match your specific requirements. Let us know your preference, and we'll find the perfect fit for you.

Our extensive network spans various areas, ensuring we have a presence in locations that cater to different preferences and lifestyles. Whether you're drawn to a vibrant city centre or a tranquil suburban setting, we have options that match your aspirations.

Staying updated about new opportunities is effortless. Regularly visit our website and follow us on social media to receive updates on our latest rental listings. If you don’t want to do any legwork, don't worry; we’ll do the running around for you. Just sign up for our property alerts through the homepage of our website, and voilà, new properties to your email daily.

Certainly. We recognise the importance of your furry companions. Let us know about your pet-related requirements, and we'll actively search for pet-friendly properties that accommodate both you and your pets.

We understand that life sometimes requires you to move. If you're relocating due to work or any other reason, we're here to assist you in navigating the options and legal obstacles.

Although not mandatory, contents insurance offers valuable protection for your personal belongings. While we hope for the best, having this coverage ensures you're prepared for unexpected events. We can recommend trusted insurance providers to assist you in making an informed choice.

Yes, we understand that each situation is unique. If you feel that negotiation is appropriate, we're here to facilitate communication between you and the landlord, working towards an agreement that suits both parties.

If you encounter maintenance issues, simply reach out to us via phone or email. We'll promptly coordinate with the landlord to ensure that necessary repairs are carried out efficiently. If we don’t manage your property, we can connect you directly with your landlord, who will facilitate this all for you directly.

An Energy Performance Certificate (EPC) rates a property's energy efficiency and provides insights into energy consumption and carbon emissions. It also suggests improvements that can enhance the property's energy efficiency.

A Gas Safety Certificate, also known as CP12, is a legal requirement for rental properties with gas appliances. It ensures that gas installations and appliances are safe and compliant with established standards.

An inventory is a detailed list and description of a property's contents and condition. A check-in report is completed at the beginning of the tenancy to document its initial state. A check-out report is done at the end to assess any changes or damages during the tenancy.

A deposit is a sum of money paid by the tenant to the landlord as security against potential damage or rent arrears. We protect your deposit through the government-backed Tenant Deposit Scheme (TDS), ensuring fairness and compliance in deposit handling.

Expressing interest in a property is simple. Let us know your offer, and we'll communicate it to the landlord. We'll then work collaboratively with you and the landlord to reach an agreement that is mutually acceptable.

To ensure your suitability as a tenant, we'll request references and documents such as proof of identity and proof of income. These checks contribute to a smooth and secure renting process. Rest assured, we'll guide you through the necessary steps.

Life can be unpredictable. If you need to exit a fixed-term contract prematurely, contact us to discuss your circumstances. We'll explore potential solutions, such as finding a replacement tenant or negotiating with the landlord, while adhering to the terms of the contract.