How We Work

Everything we do is built around our customers’ needs!

The Bricks & Mortar way; we pride ourselves on not being like other estate agents.

We’ve established an enviable reputation by combining a common sense, down-to-earth approach, attention to detail and a strong commitment to the highest standards with the latest technical advancements.

Whether you’re dealing with our sales, lettings, property management or consultancy departments, you’ll always receive the very best service, the service that’s right for you.

We’re also members of both the Property Ombudsman and National Approved Letting Scheme (NALS) - an independent body to give landlords and tenants protection and reassurance.

What makes us different? 

In an industry that has changed vastly over the last decade or so, we had a choice to either keep our existing business model as it was or transform into an entirely online estate agent. However, there seemed to be a compromise in choosing either. So we went better and created the hybrid model that we are today- The Digital Estate Agent on the High Street. 

We have a team of highly driven, knowledgeable and experienced individuals at the core of our High Street branch. From the start of your property journey with Bricks & Mortar. No matter if you're a tenant, landlord or vendor, our dedicated team are always on hand for any advice or assistance that you may need. 

Outside of our office opening times, we don't stop working for you thanks to Bricks & Mortar: MyPropertyFile. This convenient, modern system is designed to make your buying, selling or renting process as smooth as possible. With a handy app for your smartphone, you can access this at any time of day, all year round and view important documents, viewing feedback, sales progression and so much more! 

We take pride with every property we deal with from our in-depth particulars, professional photoshoot and marketing with a completely bespoke brand to the North East. 

We also offer a number of additional services providing a whole host of convenient, adaptable and innovative ways to market property. Make your property stand out from the crowd with home staging, generate extra income in a vacant property through hosting, benefit from our extremely knowledgeable team for advice with our consultancy division and keep your property one step ahead with our expert refurbishments through our handyman service. Whatever you need, Bricks & Mortar have it covered.


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