Landlord services in Newcastle upon Tyne

Your investment is important to us, and we’re here to provide you with trust, transparency, and tailored solutions. Since 2003, we’ve been letting property and our commitment to landlords is no exception.

 

Our landlord services

At Bricks & Mortar Estate Agents, we know every landlord’s situation is different. That’s why we offer a full range of services to suit your property-management style — from help with tenant selection, to streamlined rent-collection, to a fully hands-off approach. Explore our Fully-Managed, Let-Only and Rent-Collect options below, each designed to give you confidence, clarity, and peace of mind.

Why choose us as your letting agent?

Personal approach

Operating as an independent agency, we’ve broken away from the crowd to offer you a unique, personalised approach to property management. Our dedicated team goes the extra mile to ensure your property is managed to the highest standards.

Property know-how

With a deep understanding of the property market, we offer insights that maximise your returns and minimise your worries. Your property journey is unique, and we’re excited to be your partners in success.

Property management

We believe that effective property management means consistent upkeep is key to protecting your investment, so we conduct scheduled inspections to keep your property performing at its best. Should any problems arise, you can count on our team to respond swiftly and resolve them with professionalism.

We have the answers

If you’re looking for answers about anything relating to letting your property or being a landlord, we’re right here. Pop in and see us or give us a call. In the  meantime, our Frequently Asked Questions further down this page is a great place to start.

Download free landlord guide

If you want a comprehensive and insightful reference point to support your landlord journey, please go ahead and download our free Landlord Guide. Just fill in your email below and the Guide is yours.

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Which landlord service is best for you

Fully managed services

If you’re ready to take a back seat and skip the stress, our Fully Managed Service is your solution. We handle everything — from tenant relations and legal certification, to property upkeep and full regulatory compliance. Regular inspections keep your investment in top shape, and we tackle issues swiftly and professionally. We also manage all finances: rent collection, transparent statements, and income-optimisation based on market trends. Relax and enjoy the rewards of property ownership — we’ve got all the details covered.

Let only service

If you love being hands-on but could use a little help, our Let-Only Service is built just for you. We don’t settle for the ordinary – we excel in thinking outside the box.  We think creatively, using social media and smart design to give your property standout marketing. Professional photography shows it at its best, then we blast it across major portals like Rightmove, Zoopla and OnTheMarket for maximum exposure. We also handle all the legwork on tenant checks — credit, employment, references — to make sure you get reliable tenants. And we sort the legal side too, tenancy agreements and  the works. You stay in control. We help you find great tenants and get your property let — with confidence.

Rent collect service

If the idea of a smooth rental income stream without the fuss sounds appealing, our Rent Collect Service is designed to simplify your life. We understand that rent collection can be time-consuming and sometimes challenging. That’s why we offer rent collection through Direct Debit.  

Expect to receive monthly statements that break down your rental income and expenses, offering a clear insight into your property’s financial health. And don’t worry about rent arrears – our professional team expertly handles tenant communication and implements effective strategies to recover unpaid rent while preserving positive tenant relationships. Bid farewell to rent-related headaches and welcome a stress-free income flow.

Report a Repair

Our online ‘Report a Repair’ platform gives landlords confidence that maintenance issues are logged clearly and dealt with quickly. Tenants can report problems 24/7 with photos and simple descriptions, helping us diagnose issues faster and appoint the right contractors. You benefit from improved compliance, full audit trails, and a smoother, more efficient maintenance process that keeps your property in great condition with minimal hassle.

Our fees

We are transparent and clear about our landlord fees. Please contact our team to discuss the best letting service for you or view our fees pdf.

Landlord FAQ's

Understanding the basics

So, what is 'letting a property'?

In essence, it involves renting out a property or a portion of it to a tenant under a tenancy agreement. This arrangement can certainly be a profitable endeavour when managed effectively. A letting agent like Bricks & Mortar can guide you through this process, offering expertise in tenant selection, legal compliance, property management, and much more.

What is a tenancy agreement?

A tenancy agreement outlines the terms, responsibilities, and rules of the tenancy. It sets clear expectations for both parties, ensuring a harmonious landlord-tenant relationship. Bricks & Mortar can draft a comprehensive tenancy agreement that protects your interests and provides a framework for a successful tenancy.

Can I rent out my property if I have a Residential Mortgage?

To rent out your property, you’ll typically need permission from your mortgage lender or opt for a buy-to-let mortgage. This ensures both your property and investment are properly protected, aligning with mortgage terms. Bricks & Mortar can help connect you with recommended Mortgage brokers.

Do I need insurance for renting out a property?

Although not mandated, obtaining landlord insurance is recommended. This policy offers protection against potential risks such as property damage and liability, which standard home insurance may not cover. A letting agent can assist you in understanding the insurance landscape and help you secure the appropriate coverage for your property.

Should I offer my property furnished or unfurnished?

Consider the demand and target tenant preferences to decide whether to offer the property furnished, unfurnished, or partly furnished. Bricks & Mortar can advise you on local market trends and tenant preferences, helping you make an informed decision.

Working with a letting agent

How can a letting agent help?

A letting agent assists in property management, tenant sourcing, drafting agreements, facilitating legal documents, and handling maintenance tasks. Their expertise ensures a streamlined and compliant letting process, reducing stress for landlords. Partnering with a letting agent, such as Bricks & Mortar, can provide you with a dedicated professional who ensures legal compliance, efficient tenant management, and optimal property performance.

How should I choose tenants?

Opt for tenant screening through background checks and references. You can seek assistance from a letting agent to identify reliable tenants who align with your property’s requirements. Bricks & Mortar’s expertise in tenant screening minimises the risk of problematic tenants and ensures a smooth tenancy.

What sets Bricks & Mortar apart from the rest?

Where do we start? Why not book a call or visit our office, and we’ll show you why we are one of the most recommended agents in town. We may even bring out the good biscuits.

Legal responsibilities & compliance

What are my legal requirements as a landlord?

Legal responsibilities encompass, but are not limited to, obtaining Energy Performance Certificates (EPCs), conducting safety checks, ensuring functional smoke and carbon monoxide detectors, addressing property hazards, obtaining the correct licensing for the property, and adhering to health and safety regulations. Bricks & Mortar is well-versed in these legal obligations and can guide you through what can feel like a minefield of confusion.

What are Right to Rent checks?

Right to Rent checks verify tenants’ eligibility to reside in the UK legally, adhering to immigration laws and minimising potential legal complications. A letting agent is well-versed in these checks, ensuring compliance with immigration regulations and avoiding unnecessary risks.

What is deposit protection?

A deposit must be protected within government-approved schemes, ensuring a fair process for both landlords and tenants. This includes transparent handling and clear communication throughout the tenancy. Bricks & Mortar can help facilitate deposit protection on your behalf, ensuring compliance and minimising administrative burdens.

How do I manage security deposits at the end of a tenancy?

Conduct thorough inventories and check-out reports and fairly agree on deposit deductions. Comply with deposit protection scheme rules to prevent disputes. Bricks & Mortar can help handle deposit negotiations and deductions, ensuring a fair outcome for both parties.

What are landlord licensing and regulations?

Stay informed about local licensing requirements and regulations to ensure compliance and a safe environment for tenants. Bricks & Mortar can keep you updated on changing regulations, allowing you to focus on effective property management.

What are Selective Licensing and Additional Licensing?

Certain areas of the country may require landlord licenses for rented properties. Check local regulations and comply with licensing requirements. Bricks & Mortar is familiar with local licensing schemes and can guide you through the process, ensuring your property is licensed appropriately.

What do I need to know about Houses in Multiple Occupation (HMOs)?

HMOs require additional regulations and safety standards. Bricks & Mortar can guide you through this process, ensuring you are compliant with all legal requirements and providing the necessary support to manage HMO properties effectively.

How can I understand eviction procedures?

Understanding eviction procedures is crucial for protecting your rights as a landlord and ensuring a fair process. Seek legal guidance when necessary. However, Bricks & Mortar can guide you through the eviction process, ensuring that you follow legal protocols and safeguard your interests.

Safety & property standards

How should I handle property safety and repairs?

Prioritise property safety by scheduling regular safety checks and promptly addressing maintenance concerns. This not only satisfies legal requirements but also maintains tenant satisfaction. Bricks & Mortar can oversee property safety and repairs, coordinating with qualified professionals to ensure your property remains in excellent condition.

What is an Energy Performance Certificate (EPC)?

An EPC assesses your property’s energy efficiency and provides recommendations for improvement. It’s a legal requirement before letting, contributing to informed tenant decisions. Bricks & Mortar can assist in obtaining an EPC and help you understand its implications for your property’s marketability.

What are smoke and carbon monoxide detectors, gas safety, and fire doors?

Smoke and carbon monoxide detectors, gas safety checks, and fire doors are crucial safety components in a rental property. Bricks & Mortar can facilitate these safety measures, ensuring your property meets safety regulations and providing peace of mind for both you and your tenants.

What is an Electrical Installation Condition Report (EICR) and Portable Appliance Testing (PAT Testing)?

EICRs assess electrical safety, while PAT testing evaluates the safety of portable appliances. Bricks & Mortar can facilitate these assessments, ensuring your property’s electrical systems and appliances are in compliance with safety standards.

How important are regular property inspections?

Regular inspections maintain property condition and prompt issue resolution, promoting tenant satisfaction and compliance with property standards. Bricks & Mortar can conduct these inspections regularly on your behalf, ensuring that your property remains well-maintained and tenants are content.

How do I handle property maintenance?

Respond promptly to maintenance requests to maintain tenant satisfaction and protect the property’s condition. Bricks & Mortar can coordinate maintenance tasks and ensure timely repairs, alleviating your workload as a landlord.

How can I prevent noise and nuisance issues?

Educate tenants about noise regulations and respectful behaviour to minimise disturbances and neighbour complaints. Bricks & Mortar provide clear guidelines to our tenants at the start of the tenancy to emphasise the importance of community consideration.

Financials, rent & tax

How does taxation work for landlords?

Landlord taxation involves declaring rental income and accounting for allowable expenses. Seek professional advice to optimise your tax strategy within legal parameters. Bricks & Mortar can certainly help connect you with tax experts who specialise in landlord taxation, allowing you to make informed financial decisions.

What records should I keep as a landlord?

Maintain organised records of rent payments, repairs, inspections, and communications. These serve as valuable evidence in case of disputes or for tax purposes. Bricks & Mortar can help you establish a record-keeping system, ensuring that all necessary documentation is well-maintained and easily accessible.

How should I handle rent reviews?

Periodic rent reviews ensure competitive rates. Seeking professional advice can help gauge market trends, allowing you to make informed adjustments. Bricks & Mortar can provide market insights and recommend appropriate rent adjustments to maximise your rental income.

What are my responsibilities as a landlord for utilities and council tax?

Landlords are responsible for the cost of utilities during void periods, while tenants generally pay utility bills and council tax during the actual tenancy. Bricks & Mortar can help clarify these responsibilities to both parties, minimising confusion and facilitating a smooth tenancy.

Ending a tenancy & dispute resolution

How can I resolve disputes with tenants?

Open communication and mediation can resolve disputes amicably. If necessary, follow legal procedures to address conflicts effectively. Bricks & Mortar can help mediate disputes, leveraging our expertise to find equitable solutions and maintain a positive landlord-tenant relationship.

How do I end a tenancy?

Ending a tenancy agreement with your tenant can be a complex process that requires careful consideration of legal requirements. At Bricks & Mortar, we can help guide you through the steps and provide assistance in ensuring a smooth transition.

Renters’ Rights Act 2025

What is the Renters’ Rights Act 2025 and how does it affect me as a landlord?

The Renters’ Rights Act 2025 introduces major changes to the private rented sector, including rolling tenancies, stronger tenant protections, and clearer rules around rent increases and property standards. As these changes roll out, we can guide you through how they apply to your portfolio and ensure you remain fully compliant.

How does the end of Section 21 ‘no-fault’ evictions impact landlords?

Section 21 notices are being removed, meaning landlords will now need a valid reason to regain possession. This places more emphasis on clear documentation, property standards, and tenancy management. We can help you navigate the new grounds for possession and ensure processes are handled correctly.

What do the new rules mean for rent increases?

Rent increases must follow a more transparent process under the new Act. Landlords must provide proper notice and ensure the increase is fair and justified. If you’re unsure how the new rules apply, we can help you assess market conditions and follow the correct procedure.

Can tenants request pets under the new legislation?

Yes. The Act strengthens tenants’ rights to request pets, and landlords can only refuse on reasonable grounds. You may also be able to request pet insurance to cover potential damage. If you receive a pet request, we can help you navigate the process and stay compliant.

Are you a landlord with a property to let?

Speak to our experienced team to discover how we can let and manage your property with less stress and higher returns.  

Numbers that make a difference

 

 

It makes such a difference getting a friendly, informative reply from a letting agent, and it is unfortunately a rarity. Cerise at Bricks and Mortar was lovely. We only had a brief chat as we needed a 6 month let and they only had long term ones, and most agents just ignored us, but Cerise replied right away, polite and helpful. Definitely recommended

 

James Fairman
Numbers that make a difference

 

 

The process was extremely quick and everything was handled exceptionally by everyone I spoke to. All questions were answered and nothing was left unsure to us. It was great to get quick and valuable feedback from any questions and the professionalism and patience shown was absolutely incredible. Cannot recommend enough.

 

Callum Bain
Numbers that make a difference

 

 

My wife and I were left in the invidious situation of exchanging on our house but our seller pulling out of the transaction. We found a property to rent via Bricks and Mortar on the Monday and managed to expedite the application in record timing, getting the keys the following week, thanks to the efforts of Courtney and Jordan. Many thanks both.

 

Glyn Phillipson